Individual Enrollment Marketplace

The future of the health plan industry clearly rests with a plan’s ability to effectively and efficiently create a seamless and engaging member experience. No longer is it “business as usual” with a focus on claims processing and average handle times. The members in the healthcare ecosystem are now demanding to be treated as a valued consumer with specific wants and needs, and they are losing patience with friction while interacting with their health plan. We understand the critical pressures that health plans are under and have invested considerable time and effort into creating tools that allow a health plan to better engage their members, to drive satisfaction and revenue.

NTT DATA’s Enrollment Marketplace solution offers an omni-channel platform providing full cycle quote, enrollment, and post-enrollment functionality. The goal is creating an engaging experience for members throughout the lifecycle of their healthcare journey and is built upon a robust and a sophisticated rules engine. Equipped with sophisticated Product Catalogs, Rating Engine, Rules Engine, Cart, and Online Payment capabilities, the platform offers a top-of-the-line shopping experience to individual consumers for off exchange, on exchange and Medicare populations. The result? A superior shopping, enrollment and post-enrollment experience for consumers throughout their healthcare journey.