What We Do
Discovery
Get a holistic view of your operations footprint across on-premises data centres and cloud
Service Mapping
Map the relationships between IT components and business services in dynamic environments
Certificate Management
Discover, itemize and proactively manage your TLS certificates
Firewall Audits and Reporting
Track firewall policies, monitor ownership and perform proactive audits
Service Graph Connectors
Use certified integration partners to keep third-party data consistent
Configuration Management Database
Track the dependencies and relationships of supported services to maintain continuity
Agent Client Collector
Adopt and extend community monitoring checks to develop events and metrics
Event Management
Reduce event floods from monitoring tools, and gain insight into business service health
Best Practices for Connecting Customer Service Resources
Connecting your various systems into a single cohesive hub gives you complete visibility into consolidated, real-time information. With that connectivity, you're able to orchestrate work with greater efficiency, and help the rest of the business to think and act from a customer-first perspective:
- Don't let the unexpected disrupt your customer service engine
- Organize resilient teams and create robust processes to deliver consistent service
- Break down silos and automate processes across teams
- Proactively monitor products and services to detect and prevent potential issues
- Identify opportunities where strategic automation can improve efficiency