2024 ServiceNow Insight and Vision Report

Unlocking the future of service management with real data from real people.

Dive into the fifth installment of our annual survey featuring all-new original, ground-breaking research headlining growing interest in GenAI, plus the most highly ranked strategic initiatives being prioritized across all industries.

This year, we gathered over 1,000 responses from organizations across the globe, including the United States, United Kingdom, Japan, Italy, Germany, Brazil, France and the Netherlands.

We surveyed platform owners and executives across the most influential industries, job roles, and departments – 100% of the respondents are decision makers, providing an in-depth look at the future of service management through ServiceNow.

Download the report to get the scoop on how businesses are ramping up their ServiceNow game.