Customer Services and Interaction Management
Redefine customer service with solutions powered by agentic AI
Boost business performance, streamline operations and elevate service delivery with our tailored customer experience and interaction management solutions.
We help you stay ahead of market disruption by combining our deep domain expertise with cutting-edge technologies — including agentic AI, automation and analytics. Our approach empowers your organization to deliver exceptional support while optimizing resources and enabling teams to focus on what matters most.
Partner with us to develop a customer service strategy for frictionless interactions that create long-term value by driving customer loyalty, business agility and growth.
Reimagine your contact center
AI-powered, human-centric and future-ready.
Why NTT DATA
We provide seamless, personalized customer experiences that are tailored to your business needs. Combining strategic consulting with advanced technology, we help you to enhance every customer touchpoint. By staying ahead of industry trends and anticipating future challenges, we help our clients achieve growth and operational excellence through forward-thinking solutions.
- Enhanced customer satisfaction: Our automated QA delivers proven results like a 28% reduction in customer dissatisfaction boost in customer experience, and a 30% increase in sales.
- Customer journey management: We deliver reliable, seamless and effortless customer experiences through comprehensive solutions.
- Global and local delivery: Our exceptional team is spread across 25 countries on six continents.
- Technology-driven solutions: We leverage the latest technologies, including AI, GenAI, machine learning and automation, to provide efficient and intelligent customer support.
- Data-driven insights: We've leveraged our insights to enhance our self-serve interactive voice response (IVR), driving a 67% increase in containment rates and significantly improving customer satisfaction and experiences.
- Continuous improvement and innovation: We’re committed to continuous improvement, regularly updating our solutions to reflect the latest industry trends and best practices.
- Security at the core: Our industry-certified programs ensure a highly secure operating environment.
Our Services
Contact Center Support Services
Improve contact center and workforce management efficiency with managed services that harness AI solutions for optimized scheduling and training and improved business performance.
Customer Interaction Management
Build trust and loyalty with AI-driven tools and strategic expertise from our global workforce. We serve multiple industries in 25 countries and 23 languages.
Digital Support Services
Streamline workflows and enhance data insights with AI-powered automation solutions such as robotic process automation (RPA) and workflow optimization for greater efficiency and an enhanced customer experience.
Our Impact
45+
years in contact centers
45K+
global team members
30K
contact center team members
600K
established contact center seats
10K
managed contact center seats
25
countries and 23 languages supported
Awards and recognition
NTT DATA has been recognized for its innovative use of technologies and solutions that help clients drive innovation.
Everest Group | 2025
Our partners
Resource library
the latest research, insights, guides and news on the most crucial topics in customer services and interaction management.