2023 ServiceNow Insight and Vision Report

People, process, platforms and partners are all vital pieces of the service management puzzle.

Our annual survey returns to provide a detailed view into the service management business challenges and opportunities that organizations are experiencing in their utilization of the ServiceNow platform.

This year, we gathered over 500 responses from organizations across North America, spanning 10 different business departments that include IT, HR, finance, marketing, facilities management and customer service. Respondents’ roles include directors, managers and C-level executives.